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Customer Service Representative

We are actively recruiting for this role.
Fill out the form to apply or join the talent pool.

We are looking for dedicated and empathetic individuals to join our team as Customer Support Representatives to join our growing team. ✨

As a Customer Support Representative, you will play a vital role in ensuring the highest level of customer satisfaction by providing exceptional customer experiences for our clients’ customers. 


  • Handle inbound calls from customers with utmost professionalism, empathy, and efficiency
  • Assist customers in resolving product or service-related issues, addressing inquiries, and providing accurate information.
  • Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
  • Troubleshoot and resolve technical issues, escalating problems to appropriate departments when necessary.
  • Document customer interactions and update customer records accurately in the database.
  • Collaborate with team members and supervisors to achieve individual and team goals.
  • Adhere to Pac Biz guidelines, standards, and performance metrics.


  • At least one year of customer service experience 
  • Strong English communication skills, both written and verbal
  • Proficiency in using office tools, such as Google Workspace or Microsoft Office Suite
  • Ability to multi-task 

We’re looking for someone who: 

  • Shows a high level of initiative
  • Has great analytical & Problem-solving skills 
  • Has adaptable and teachable personality 
  • Is open to working night shifts
  • Must value family, respect, teamwork, compassion, and personal growth.

Applies to all Dumaguete-based (and surrounding municipalities) hires only. Remote hires may have a different set of benefits.

  • HMO Coverage

    Probationary and Regular Employees

  • Overtime Pay

    Overtime Pay 30% in excess of 40 hours per week

  • Internet OR Transportation Allowance

    Depending on your work setup, we will provide you with either internet or transportation allowance.

  • Night Differential

    20% Night Differential from 10 PM - 6 AM

  • Leave Benefits

    Leaves Up to 89% Convertible to cash. 12 Sick Leaves, 12 Vacation Leaves, 3 Bereavement Leaves, Solo parent leave, Maternity and Paternity Leave

  • Guaranteed Annual Increase

    2% - 5% of Basic Pay (Based on Performance)

  • Hybrid Work Setups

    Qualified employees are provided with basic equipment for work at home setups.

Others Benefits Include:
Wellness Subsidy, Perfect Attendance Incentives, Loyalty Award