Tech-Savvy Support Reps Wanted – Become a Platform Expert with Delta Media Group!

Solve. Support. Upskill. Grow.

Who We’re Looking For:

• ✔ You’re a fast learner with sharp tech instincts.
  ✔ You take pride in solving problems and making customers smile.
  ✔ You thrive under pressure and think fast on your feet.
  ✔ You love learning new tools, features, and systems.
  ✔ You’re not just helpful—you’re proactive, detailed, and strategic.

What You’ll Do:

• TIER 1 AGENTS – Be the first line of support.

  • Respond via chat, email, and phone to resolve technical and platform-related issues.

  • Guide clients through troubleshooting using diagnostic tools, screen sharing, and clear steps.

  • Assist with onboarding new users and creating training guides.

  • Stay up-to-date on new platform features and customer needs.

  • Fix minor issues using HTML/CSS, and escalate complex problems appropriately.

  TIER 2 AGENTS – Take it to the next level.

  • Handle escalated, complex technical issues and client relationship calls.

  • Mentor Tier 1 agents, support projects, and contribute to process improvements.

  • Proactively upsell Delta Media Group products during support interactions.

  • Maintain SLA performance while solving advanced platform challenges.

  • Lead initiatives and team trainings with technical and strategic impact.

Do You Have What It Takes?

Required Skills:

• Excellent written and verbal English communication

• Strong problem-solving and multitasking abilities

• Familiarity with web tools and some knowledge of HTML, CSS, PHP, MySQL

• Ability to pass a technical knowledge exam

• AI fluency is a big plus!

Preferred:

• Degree in Computer Science or related field

• 2-3 years customer service or technical support experience

Why Pac Biz?

We know our top performers love structure, strategy, and winning. That’s why we invest in:

• A winning sales culture – You’ll be surrounded by goal-driven, high-energy teammates who push each other to succeed.
• AI & Data-driven support – Our tools help you make smarter calls and close more deals—faster.
• Continuous growth & learning – Structured training, coaching, and mentorship to help you level up.
• Recognition & rewards – We celebrate top performers, from bonuses to career growth opportunities.
• A future-proof career – Be part of a company that’s scaling fast in tech-driven sales.

Ready to win? Apply now!

📩 Send your resume, and let’s talk. This role isn’t for everyone. But if you read this and thought, “That’s me,” we want YOU!